Your Patient Journey with BSNC: From Seminar to Surgery
Step 1: Seminar & Insurance Verification
The first step in beginning your weight loss journey is to attend one of our free, informational seminars. Bariatric Specialists hosts several events each month in Raleigh, Cary, Durham, and Burlington. The purpose of our seminar is to educate the population on the various procedures types as well as the long term benefits of weigh loss surgery. For those who are unable to attend one of our live seminars, we offer an online seminar option for your convenience. You may click here to see our schedule of events and sign-up options. Once you have attended a live seminar or completed the online seminar, we will verify your insurance benefits. We will call your insurance company to see if you have the benefit for bariatric surgery. We urge you to do the same. Please remember, having the benefit is NOT an approval for surgery. This only confirms you do have weight loss surgery benefits as part of your insurance policy.
Step 2: Forms
At Bariatric Specialist of North Carolina we respect your time and your busy schedule. For your convenience you can download and print new patient forms from your Patient Portal which will minimize any unnecessary waiting time at your first visit. You will need to bring the following items with you to your appointment:
- New patient forms
- Your insurance card to each appointment.
- A list of all prescriptions and over-the-counter medications that you are currently taking.
- A list of all your physician’s names and phone numbers.
Step 3: Initial Consultation
At your initial consultation, you will meet with our Bariatric Team to discuss any concerns you may have regarding weight loss surgery and to determine which procedure is right for you. Also, you will meet with your Pre-Op Coordinator to go over and schedule pre-op testing and qualifying factors needed before you are approved by insurance. The pre-qualification process does include a series of tests. You will meet with a licensed psychologist, nutritionist and other healthcare professionals that will prepare you for the changes that lie ahead.
Step 4: Payment
Every insurance company has its own criteria needed for bariatric surgery. Our staff will work with your insurance company on your behalf to ensure all the required information is submitted to expedite the approval process. In order for us to submit your information to the insurance company for approval the patient must have the results from your lab work, psychological evaluation, nutrition evaluation and weight history required by your individual insurance company. We accept Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Medcost, Medicare, Tricare, Great West PHCS Multiplan. If your insurance company is not listed please contact our office. We do not accept Medicaid as our surgical facilities/hospitals do not work with Medicaid for bariatric surgery.
Insurance Patients with a High Deductible Plan
Many of our patients do not have the funds to pay for surgery deductibles and other medical expenses associated with their care. CareCredit is one option for this. They offer short term loans for medical expenses. We will accept CareCredit for patient bills over $499.00 (i.e. $500 and up). Our goal is to help patients who would otherwise have to forgo medical care.
Self Funded Patients (Patients not using insurance for surgery)
Whether you have a bariatric exclusion or have no benefits, we have programs to help everyone achieve their weight loss surgery goals. We accept third party financing through CareCredit and Springstone. We also accept cash, certified check, and major credit cards for surgery payments. For additional information about our programs, please visit our self-pay page or call our Self Pay Coordinator at 919-234-4468.
Step 5: Surgery
Once you have been approved by insurance or completed your workup, you will have your final consultation with your surgeon. During this visit you will meet with our scheduling coordinator to schedule your surgery. Your surgery estimate must be paid in full in at this time in order to schedule surgery.